Tigawani Finance Ltd – Privacy Policy

Effective Date: 10 October, 2025

At Tigawani Finance Ltd, your privacy is not just a legal requirement — it is a core part of how we build trust with every client. We understand that when you share your personal information with us, you expect transparency, security, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online or offline.

1. Who We Are

Tigawani Finance Ltd (“Tigawani”, “we”, “our”, or “us”) is a financial services company offering loans, credit facilities, and related financial solutions.
We are committed to safeguarding the privacy and confidentiality of all personal information entrusted to us.

2. Information We Collect

We only collect information that helps us serve you better, fulfil legal obligations, and provide a seamless financial experience.

a) Personal Information

Full name
National ID / passport details
Contact information (phone, email, address)
Date of birth
Employment information
Next of kin details

b) Financial Information

Bank account details
Income information
Credit history
Loan application data
Repayment records

c) Technical Information

When you visit our website or online platforms, we may collect:

IP address
Device type
Browser type
Pages visited and time spent
Cookies (only to improve user experience)

3. How We Use Your Information

We use your information only for purposes that are lawful, necessary, and transparent:

To process loan applications and provide financial services
To verify identity and prevent fraud
To comply with regulatory and anti-money laundering requirements
To communicate with you (approvals, reminders, notices)
To improve our services and customer experience
To maintain proper internal records
To contact your next of kin when required (e.g., unreachable, emergencies)

We do not sell, rent, or trade your information with third parties.

4. Sharing of Your Information

We may share your data only under these circumstances:

a) With Your Consent

When you authorize us to do so.

b) With Service Providers

Trusted third-party partners who support our operations, such as:

Credit bureaus
Payment processors
IT and system support providers

These partners must comply with strict data protection standards.

c) For Legal or Regulatory Reasons

We may share information with:

Law enforcement
Regulatory authorities
Courts
…but only when required by law.

We never share more than is necessary.

5. How We Protect Your Information

Your information is protected using:

Encrypted data storage
Secure servers
Access control and authentication
Regular security audits
Staff confidentiality agreements

Only authorized personnel can access your data — and only for legitimate business purposes.

6. Your Rights

You have the following rights over your personal information:

Access – Request a copy of your data.
Correction – Fix any inaccurate or outdated information.
Deletion – Request deletion where legally applicable.
Restriction – Limit how we use your data.
Objection – Opt out of certain data uses.
Data Portability – Request a copy in machine-readable format.

To exercise your rights, contact us using the details below.

7. Data Retention

We keep your information only as long as:

It is necessary for the purpose it was collected, or
Required by financial laws and regulations

After that, your data is securely deleted or anonymized.

8. Cookies and Tracking

Our website may use cookies to:

Personalize your browsing experience
Improve performance
Analyse website traffic

You may disable cookies in your browser settings, but some features may not function properly.

9. Children’s Privacy

Tigawani Finance Ltd does not knowingly collect data from children under 18.
All applicants must be legal adults.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in laws or our services.
Any updates will be published on our website with a new effective date.

11. Contact Us

If you have questions, concerns, or requests regarding your personal information, please reach out:

Tigawani Finance Ltd
Email: [Insert email]
Phone: [Insert phone]
Address: [Insert physical office]

We are always here to listen and assist.

Privacy